MYQVI Official Site - QVI Club, QVI Breaks and QVI Tripsavr | QVI Vacay FAQs

The Vacay VIP Tier is the applicable VIP discount tier that ranges from 3% to 7% depending on the package purchased.

• Starter package VIP discount is from 3% to 5%
• Discoverer package VIP discount is from 3% to 6%
• Adventurer package VIP discount is from 3% to 7%

Your account will be automatically deactivated after the account expiration date. Once your account is deactivated, any balance of unused credit in your Vacay Wallet will be forfeited. To regain your access, you will have to purchase a new Vacay package from the QNET eStore. Your VIP discount tier will also restart from 3%.

Vacay Nights are redeemable nights at selected accommodations worldwide that allow Vacay members to place a reservation for themselves or their loved ones. The number of nights redeemable varies from 3 to 10 nights based on the package purchased. The redeemable nights can be split into 3, 4 or 7 nights.

The following Vacay Fees will be applicable when confirming the Vacay Nights:

• 3 Nights = $78
• 4 Nights = $78
• 7 Nights = $156
• 10 Nights = $234

• To use Vacay Nights, log in to www.qvivacay.com. Once you have logged in to your account, click on the checkbox – (Redeem By nights).
• Type your preferred city name, travel date, number of pax, and nationality or residency of the travellers in the search bar.
• Once you have provided your check-in date, the system will auto-calculate the check-out date based on the number of nights you have. If your package allows more than 3 nights, you will need to enter the check-out date.
• From the search result, you can select a hotel and the room type available, then proceed to check out. Always review the booking details and Terms and Conditions on the checkout page. Provide guest name if you are not travelling.
• You can pay the required amount of the Vacay Fee using your credit card.
• Once the payment is successful, a confirmation voucher will be sent to your registered email and a copy will also be available in your Vacay account – under “My Reservation”.

Vacay Nights redeemed are Non-Refundable. Once cancelled, the number of nights used will be forfeited and the Vacay Fees paid will be refunded subject to approval.

Vacay Premium Booking Fee is additional to Vacay Fees. It may be required in cases such as (but not limited to) booking for specific travel dates/destinations, peak season travel periods, room/unit upgrade requests etc. This fee is only applicable should the member choose to proceed with the booking made via Vacay Nights.

Vacay Deals are within www.qvivacay.com. Vacay Deals offer you a range of hotels with Special Rates and additional Vacay VIP Discounts ranging from 3% to 7%.

Levelling up your VIP Discount will be based on your accumulated points as illustrated below:

• A 3% VIP Discount is immediately applicable on your first booking.
• For every USD 1 spent from your consumed booking, you get 1 Vacay point.
• The VIP Tier levels up as you earn more Vacay Points from consumed bookings within the product validity period.
• In case of cancellation with a refund, Vacay members would be refunded as per the net off discount.
• Vacay members can introduce Vacay Deals to unlimited Referrals. A Referral’s account enjoys unlimited bookings at a special rate for 6 months only, excluding VIP Discounts.
• The points generated from the consumed Referral booking will be added to the Vacay member’s account, which helps accumulate more points and be eligible for the Tier upgrade.

Vacay Wallet is one of Vacay’s payment options and a repository for Vacay Credits that can be used to confirm a reservation.

Yes, you can book for anyone you wish, including your friends, family members and/or business. You can book through your Vacay Deal account and place reservation(s) on their behalf.

QVI Vacay will not be responsible for any misuse of your qvivacay account.

You can only use 1 Coupon per reservation for the reservation cost of above USD200.

Each package comes with a certain number of coupons; each coupon is worth USD 5 and can be used to deduct a certain amount from the reservation price.

You can pay using any recognised credit card (Visa, Master Card, American Express and UnionPay). Alternatively, you can use your Vacay Wallet to complete your reservation(s).

Yes, you can use eCard for payment; however, you will need to convert your eCard to Vacay Credit thru QNET virtual office. Then you can place a reservation(s) and pay using Vacay Wallet.

Taxes and reservation fees are included in the price of your reservation. However, resort fees, hotel parking and incidental charges, if any, will be collected by the hotel/resort directly at the point of check-in. In some destinations, you and/or your guest(s) may be asked to pay additional taxes or surcharges imposed by the local government of the city. These charges may or may not be made known during the point of reservation on the qvivacay.com website. We strongly encourage you to read each reservation’s T&C.

All reservations made on the www.qvivacay.com website will be stored in your account, under “My Dashboard”, and then “my bookings”.

Booking cancellations in Vacay Deals are governed by a booking cancellation policy. We highly recommend you read every booking’s Terms & Conditions and Cancellation Policy before confirming any reservation(s).

All reservations confirmed on the qvivacay.com website cannot be changed or modified. However, it may be cancelled, subject to the Cancellation Terms and Conditions imposed by the relevant Merchant and Hotel for the reservation which you intend to cancel. We advise you to read the Cancellation Policy before confirming any reservation(s).

All cancellations must be done online by simply logging into the qvivacay website. Click on the account dashboard and select “View Reservation”, then click on “Cancel” below the reservation page you intend to cancel. Cancelled reservation(s) may incur a cancellation fee in part or full. Once an existing reservation is cancelled, it cannot be reinstated. Please be informed that a 3.5% admin fee will be applied to the refunded amount.

Subject to the Cancellation Policy stipulated for the reservation you intend to cancel, should there be any balance left after the deduction of the cancellation and processing charges/fee, it shall be refunded to your mode of payment. If you pay using a credit card or Vacay Wallet, then it will be refunded to your credit card or Vacay Wallet respectively.

In the event of a system failure or error in the reservation made on the Vacay platform, the affected itinerary will be cancelled immediately and the amount paid will be refunded.
You will be notified and updated via your registered email. If you wish to book the same or a different itinerary, please try again on the Vacay platform. Vacay shall not be liable for any incidental and/or consequential loss you may incur.

Vacay Rewards are a minimum of 1% year-end bonus that is rewarded to active Vacay members who have personal and/or Referral Consumed Bookings within the calendar year and whose account remains active until 31 January of the following year. The bonus amount will be based on the Consumed Bookings in the account and by the referral account. For example, if an IR purchases a “QVI Vacay Starter” package in Oct 2022 and has Consumed Booking in Dec 2022, he/she will be eligible for a bonus payout in Jan 2023. If the Vacay account expires, unused rewards will be forfeited. All Vacay Rewards are issued in USD and will be deposited as Vacay Credit in the member’s Vacay Wallet. The Vacay Rewards can be used for future bookings. No encashment is allowed.

A Vacay Referral is a retail customer who has been referred by a Vacay member.

Yes, it will expire in 6 months from the date of registration.

As a Preferred Customer, you will enjoy a special rate provided by the qvivacay.com platform.

As a Vacay member, your referral total booking will be calculated for the year-end bonus reward. In addition, any Consumed Booking by your referral will be added to your accumulated Vacay Points.

QVI Vacay offers the "Best Price Guarantee" for your stay. If you find a lower rate for the same room, dates, and conditions on another website after booking with us, we'll credit the price difference to your Vacay Wallet in Vacay Credits. To take advantage of our "Best Price Guarantee", simply submit the following details outlined below:

• Username or ID*
• Reservation ID
• Competitor price in USD, inclusive of tax
• Competitor cancellation policy
• Competitor Room Type and Inclusion
• Competitor website full URL
• Attach a screenshot from the competitor’s website for the above required details.

The Best Price Guarantee Terms & Conditions

1. The Best Price Guarantee will entitle you to a claim of 110% of the price difference between the price we offered and any lower price you may find in the market subject to these terms and conditions.
2. The price guarantee claim is to be submitted within 24 hours after booking. Email help@myqvi.com with the above required details and supporting documents. Any late submission may be dismissed and not considered for the Best Price Guarantee claim. Any appeal may not be entertained.
3. The Best Price Guarantee applies only to identical bookings including, room type, cancellation policy, number of occupancies, inclusion (add-ons), check-in and check-out date, hotel location and travelling period.
4. The Best Price Guarantee claim applies only to the final price after the VIP tier and coupon discount have been deducted. For example, Hotel A's room price is USD 210, and for the booking made on QVI Vacay the final price is USD 198.70 after deducting a VIP tier discount of USD 6.30 and a coupon discount of USD 5.
5. The competitor price must be available to the public online. Prices offered on a specific membership program websites, corporate discounts or prices, military prices, group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices, prices obtained via auction or similar process, or prices available only by using a coupon or other promotion discounted prices are disqualified as a competitor price. The price must be quoted, booked, and paid for in US dollars.
6. Limit: Each member account can only make a maximum of three (3) Best Price Guarantee claims per calendar month, regardless of how many members are using the account.
7. Any modifications, changes or cancellations made to an existing booking that has an associated Best Price Guarantee claim will result in the nullification of the claim.
8. The Best Price Guarantee cannot be applied in cases where errors or incomplete information have been entered by the customer under the conditions specified herein.
9. Changes: We reserve the right in our sole discretion to modify or discontinue the Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the Best Price Guarantee. The failure to enforce any provision of these Best Price Guarantee terms shall not constitute a waiver of that provision.
10. To qualify for Best Price Guarantee, the booking must be at least 7 days before the check-in date.
11. Once the price guarantee claim is approved, the 110% of price differences will be credited to the Vacay Wallet within 14 working days as Vacay Credits. For instance, if the QVI Vacay room's price is $1600 (after applying the VIP tier and coupon discount) and the other OTA room’s price is $1400, 110% of the price difference, totalling $220, will be promptly credited to your Vacay Wallet as Vacay Credits.
12. The credited Vacay Credits are valid for one year, and their usage is contingent on the account's validity.