To participate in the QVI Vacay programme, you must be a registered Independent Representative (IR) or Independent Distributor of QNET. Simply purchase any of the QVI Vacay packages available in the QNET eStore and you will be automatically registered as a QVI Vacay member.
Every QVI Vacay package purchased from the QNET eStore includes the following:
You will receive a welcome email with your login credentials to the QVI Vacay website. The credentials will include your IR ID and a temporary password. You will also receive an eCertificate which will provide you with the details of your purchase. The eCertificate is also stored in your Virtual Office (VO) for future reference or retrieval.
If you do not receive anything within 30 minutes to one (1) hour after your purchase is completed, check your junk email folder, and verify your email address in your QNET virtual office to ensure your email address is correct. If all is in order and you still do not receive the eWelcome letter, you can contact the Vacay Customer Service Team and your eWelcome letter with the login credentials will be forwarded to your registered email address with QNET.
Yes, the validity of the access to www.qvivavay.com range from 3 to 5 years. The validity of Vacay nights is 12 months up to 18 months depending on the package purchased.
The following table illustrates the validity period of every Vacay package and their Vacay Nights:
We strongly recommend that you change the temporary password provided. To change your password:
Any unused QVI Vacay package purchased from the QNET eStore can be cancelled and refunded within QNET’s refund policy. Please refer to the QNET purchase agreement and product refund policy during your purchase process. Refund request is subject to the Terms and Conditions stipulated in the Purchase Agreement of QNET. All refund and claims requests must be sent directly to QNET Global Support at global.support@QNET.net. There shall be no refund if the package is partially or fully utilised.
The Vacay VIP Tier is the applicable VIP discount tier that ranges from 3% to 7% depending on the package purchased.
Your account will be automatically deactivated after the account expiration date. Once your account is deactivated, any balance of unused credit in your Vacay Wallet will be forfeited. To regain your access, you will have to purchase a new Vacay package from the QNET eStore. Your VIP discount tier will also restart from 3%.
Vacay Nights are redeemable nights at selected accommodations worldwide that allow Vacay members to place a reservation for themselves or their loved ones. The number of nights redeemable varies from 3 to 10 nights based on the package purchased. The redeemable nights can be split into 3, 4 or 7 nights.
The following Vacay Fees will be applicable when confirming the Vacay Nights:
Vacay Nights redeemed are Non-Refundable. Once cancelled, the number of nights used will be forfeited and the Vacay Fees paid will be refunded subject to approval.
Vacay Premium Booking Fee is additional to Vacay Fees. It may be required in cases such as (but not limited to) booking for specific travel dates/destinations, peak season travel periods, room/unit upgrade requests etc. This fee is only applicable should the member choose to proceed with the booking made via Vacay Nights.
Vacay Deals are within www.qvivacay.com. Vacay Deals offer you a range of hotels with Special Rates and additional Vacay VIP Discounts ranging from 3% to 7%.
Levelling up your VIP Discount will be based on your accumulated points as illustrated below:
Vacay Wallet is one of Vacay’s payment options and a repository for Vacay Credits that can be used to confirm a reservation.
Yes, you can book for anyone you wish, including your friends, family members and/or business. You can book through your Vacay Deal account and place reservation(s) on their behalf.
QVI Vacay will not be responsible for any misuse of your qvivacay account.
You can only use 1 Coupon per reservation for the reservation cost of above USD200.
Each package comes with a certain number of coupons; each coupon is worth USD 5 and can be used to deduct a certain amount from the reservation price.
You can pay using any recognised credit card (Visa, Master Card, American Express and UnionPay). Alternatively, you can use your Vacay Wallet to complete your reservation(s).
Yes, you can use eCard for payment; however, you will need to convert your eCard to Vacay Credit thru QNET virtual office. Then you can place a reservation(s) and pay using Vacay Wallet.
Taxes and reservation fees are included in the price of your reservation. However, resort fees, hotel parking and incidental charges, if any, will be collected by the hotel/resort directly at the point of check-in. In some destinations, you and/or your guest(s) may be asked to pay additional taxes or surcharges imposed by the local government of the city. These charges may or may not be made known during the point of reservation on the qvivacay.com website. We strongly encourage you to read each reservation’s T&C.
All reservations made on the www.qvivacay.com website will be stored in your account, under “My Dashboard”, and then “my bookings”.
Booking cancellations in Vacay Deals are governed by a booking cancellation policy. We highly recommend you read every booking’s Terms & Conditions and Cancellation Policy before confirming any reservation(s).
All reservations confirmed on the qvivacay.com website cannot be changed or modified. However, it may be cancelled, subject to the Cancellation Terms and Conditions imposed by the relevant Merchant and Hotel for the reservation which you intend to cancel. We advise you to read the Cancellation Policy before confirming any reservation(s).
All cancellations must be done online by simply logging into the qvivacay website. Click on the account dashboard and select “View Reservation”, then click on “Cancel” below the reservation page you intend to cancel. Cancelled reservation(s) may incur a cancellation fee in part or full. Once an existing reservation is cancelled, it cannot be reinstated. Please be informed that a 3.5% admin fee will be applied to the refunded amount.
Subject to the Cancellation Policy stipulated for the reservation you intend to cancel, should there be any balance left after the deduction of the cancellation and processing charges/fee, it shall be refunded to your mode of payment. If you pay using a credit card or Vacay Wallet, then it will be refunded to your credit card or Vacay Wallet respectively.
In the event of a system failure or error in the reservation made on the Vacay platform, the affected itinerary will be cancelled immediately and the amount paid will be refunded. You will be notified and updated via your registered email. If you wish to book the same or a different itinerary, please try again on the Vacay platform. Vacay shall not be liable for any incidental and/or consequential loss you may incur.
Vacay Rewards are a minimum of 1% year-end bonus that is rewarded to active Vacay members who have personal and/or Referral Consumed Bookings within the calendar year and whose account remains active until 31 January of the following year. The bonus amount will be based on the Consumed Bookings in the account and by the referral account. For example, if an IR purchases a “QVI Vacay Starter” package in Oct 2022 and has Consumed Booking in Dec 2022, he/she will be eligible for a bonus payout in Jan 2023. If the Vacay account expires, unused rewards will be forfeited. All Vacay Rewards are issued in USD and will be deposited as Vacay Credit in the member’s Vacay Wallet. The Vacay Rewards can be used for future bookings. No encashment is allowed.
A Vacay Referral is a retail customer who has been referred by a Vacay member.
Yes, it will expire in 6 months from the date of registration.
As a Preferred Customer, you will enjoy a special rate provided by the qvivacay.com platform.
As a Vacay member, your referral total booking will be calculated for the year-end bonus reward. In addition, any Consumed Booking by your referral will be added to your accumulated Vacay Points.
QVI Vacay offers the "Best Price Guarantee" for your stay. If you find a lower rate for the same room, dates, and conditions on another website after booking with us, we'll credit the price difference to your Vacay Wallet in Vacay Credits. To take advantage of our "Best Price Guarantee", simply submit the following details outlined below:
The Best Price Guarantee Terms & Conditions
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