MYQVI Official Site - QVI Club, QVI Breaks and QVI Tripsavr | FAQs Club

Frequently Asked Questions

Club FAQ

Your Membership
What is a QVI Club membership?

Our membership club gives you access to our Home Resorts and partner facilities from across the world to enjoy a week of holidays every alternate year. Choose from Bronze and Silver memberships, which are valid for up to 5 or 10 years respectively.

How do I transfer my QVI Club membership rights to someone else?

If you wish to transfer your membership to another person, then you must obtain written consent from QVI. Please note that any outstanding payments must be settled by the transferring member. A fee of USD150 will apply to complete the transfer of ownership.

Once I become a QVI Club member, when can I start using my entitlement?

You can start using your Club membership immediately upon purchase.

What if I do not use my entitlement for the year?

In case you are not able to use your week entitlement for the year, you can still save it for up to two (2) years, provided that the usage fee is paid by 31st December of the same year.

How many weeks of my entitlement can I enjoy at a time?

You can travel up to two (2) weeks at a time with your Bronze, Silver, or Gold club membership.

Usage Fee
What is Usage Fee?

A fee payable by the member in order to activate one week of entitlement for future usage.

When do I need to pay the Usage Fee?
  • Usage Fee is applicable when you wish to confirm a booking
  • If you wish to save your year’s entitlement, make sure to pay the Usage Fee by 31st December of that year.
  • To avoid forfeiture of your entitlement, be sure to use it within its validity period.
If I am unable to travel during a year, do I still have to pay the Usage Fee?

If you have no intention to travel, you are not required to pay the Usage Fee. However, the entitlement for that particular year will be forfeited.

Before Travelling
How do I make a booking as a QVI Club member?
To make a booking, you can either call our Customer Care at +603 7949 8288 (International Line), email us on or submit a booking request form. Make sure to provide the following information:
  • Your full name and IR ID
  • Your Preferred travel dates
  • Your Choice of resorts (we advise you to pick at least 3 choices in case of non-availability on your chosen dates)
  • Your payment details (if applicable)
Why do I have to plan my vacation 45 days in advance?

For a higher chance of securing room availability, we recommend that you submit your booking request at least 45 days in advance.

Does QVI apply for travel visas on our behalf?

No, QVI members are responsible for obtaining all required travel documents, including visas.

Your Booking
What is the maximum occupancy in a room?

Most properties offer standard units that accommodate two (2) people.

Can I bring along guests for my vacation?

You certainly can, as long as your group does not exceed the property's maximum limit per unit.
Please note that the maximum occupancy for QVI Home Resorts is four (4) people.

Are pets allowed?

Sorry, you are not allowed to bring any Pets.

Can I cancel my reservation?

It's okay to change your plans! However, please refer to the cancellation policy of your chosen resort to find out if there are any cancellation charges involved.

What are QVI Home Resorts?
Home resorts are properties that are partially or fully owned by QVI. We are happy to welcome you at:
  • Prana Resort Nandana - Koh Samui, Thailand
  • Doğan Hotel - Antalya, Turkey
  • One @Bukit Ceylon - Kuala Lumpur, Malaysia
What is a Split Week?
This option allows you to break a week of entitlement into two (2) vacation periods - three (3) nights or four (4) nights.
What is a Guest Certificate?
Guest Certificate allows you to share your entitlement with your friends or family. It costs USD50 only. However, the Guest Certificate Fee is waived for the following category of travellers: parents, spouse, and kids above 18 years, upon submission of supporting documents.
What is a Premium Booking Fee (formerly known as Premium Exchange Fee)?
A Premium Booking Fee may be required in particular cases such as (but not limited to) booking requests for specific travel dates/destinations, peak season travel periods, room/unit upgrade requests, etc. This fee is only applicable should the member choose to proceed with the booking.
Annual Fee (QVI Club Classic's User)
What is Annual Fee
Annual Fee is required to maintain your QVI Club Classic membership's active status and entitlement eligibility.
When do I need to pay the Annual Fee
The fee is payable from year two(2) onwards. This fee is to be paid within 90 days of the anniversary date. Payment of the Annual Fee as a lump sum is not allowed
If I am unable to travel during the year, do I still have to pay the Annual Fee
Yes, It's important to keep in mind that the annual fee needs to be paid yearly to maintain your membership's active status and entitlement eligibility. Example: Purchase Date 17 Feb 2023
Anniversary year 1st 2nd 3rd 4th 5th 6th 7th
Anniversary period 17 Feb 2023 To 16 Feb 2024 17 Feb 2024 To 16 Feb 2025 17 Feb 2025 To 16 Feb 2026 17 Feb 2026 To 16 Feb 2027 17 Feb 2027 To 16 Feb 2028 17 Feb 2028 To 16 Feb 2029 17 Feb 2029 To 16 Feb 2030
Annual Fee payable period (on the anniversary date + 90 days grace period) waived 17 Feb 2024 To 17 May 2024 17 Feb 2025 To 18 May 2025 17 Feb 2026 To 18 May 2026 17 Feb 2027 To 18 May 2027 17 Feb 2028 To 17 May 2028 16 Feb 2029 To 17 May 2029
Entitlement 1 week - 1 week - 1 week - 1-week
Usage Fee paid date (e.g.) 3 Apr 2023 1 Oct 2025 17 Jun 2027 5 Jul 2029
Travelling period 3 Apr 2023 To 16 Feb 2024 1 Oct 2025 To 16 Feb 2026 17 Jun 2027 To 16 Feb 2028 5 Jul 2029 To 16 Feb 2030
Any Member who does not wish to utilise his/ her entitlement in a given year is not required to pay the Usage Fee for that year. However, the entitlement for that particular year will be forfeited. Annual Fees and Usage Fees are not eligible for refunds once paid

Need help?

Get in touch with us
+603 8605 3383 (International Line)
Weekdays 12pm-6am HKST
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