Questions About QVI Breaks? - QVI's Frequently Asked Questions

QVI - Official Site | FAQs Breaks

Our QVI email system will be under maintenance from 6:00am to 6:00pm (GMT+8) on Sunday. During this period, you will not receive emails from us until after 6pm. For urgent matters, please contact our emergency number at +1 646 351 8667. Thank you.
Travel Alert COVID-19: Please check your local authorities’ travel and health advisories before you finalize your travel plans.
Do you have upcoming bookings but can’t make it? Don’t worry! Our team will be reaching out to you soon. You can also email us at customercare@qviclub.com.

Our QVI email system will be under maintenance from 6:00am to 6:00pm (GMT+8) on Sunday. During this period, you will not receive emails from us until after 6pm. For urgent matters, please contact our emergency number at +1 646 351 8667. Thank you.
Travel Alert COVID-19: Please check your local authorities’ travel and health advisories before you finalize your travel plans.
Do you have upcoming bookings but can’t make it? Don’t worry! Our team will be reaching out to you soon. You can also email us at customercare@qviclub.com.

Our QVI email system will be under maintenance from 6:00am to 6:00pm (GMT+8) on Sunday. During this period, you will not receive emails from us until after 6pm. For urgent matters, please contact our emergency number at +1 646 351 8667. Thank you.
Travel Alert COVID-19: Please check your local authorities’ travel and health advisories before you finalize your travel plans.
Do you have upcoming bookings but can’t make it? Don’t worry! Our team will be reaching out to you soon. You can also email us at customercare@qviclub.com.

Frequently Asked Questions

Breaks FAQ

Your Package

Can my family and friends travel using my QVI Breaks package?

Yes, your family and friends can enjoy a holiday using your package! Please note that a Guest Certificate Fee of USD 50 will be applicable.

Can I extend the validity of my Breaks package?

Depending on your package, the validity period will vary between 1 to 2 years from your date of purchase. We recommend that you travel within this time frame as no extension will be allowed after the package's expiration date.

Your Booking

What is the maximum occupancy in a room?

We can accommodate up to two (2) people per room.

What is included in my package?

QVI Breaks offers only accommodation and does not provide other travel services and/or meals.

Can I cancel my hotel reservation?

Any booking that has already been confirmed cannot be cancelled.

Terminology

What are QVI Home Resorts?

QVI Home Resorts are properties that are partially or fully owned by QVI. We are happy to welcome you at:

Prana Resort Nandana - Koh Samui, Thailand
Doğan Hotel - Antalya, Turkey
One @Bukit Ceylon - Kuala Lumpur, Malaysia

What is a Split Week?

This option allows you to break a week of entitlement into two (2) vacation periods - three (3) nights or four (4) nights.

What is a Guest Certificate?

Guest Certificate allows you to share your entitlement with your friends or family.
It costs USD50 only. However, the Guest Certificate Fee is waived for the following category of travellers: parents, spouse, and kids above 18 years, upon submission of supporting documents.

What is a Premium Booking Fee (formerly known as Premium Xchange Fee)?

A Premium Booking Fee may be required in particular cases such as (but not limited to) booking requests for specific travel dates/destinations, peak season travel periods, room/unit upgrade requests, etc. This fee is only applicable should the member choose to proceed with the booking.