Frequently Asked Questions

Breaks FAQ

Your Package
Can my family and friends travel using my QVI Breaks package?

Yes, your family and friends can enjoy a holiday using your package! Please note that a Guest Certificate Fee of USD 50 will be applicable.

Can I extend the validity of my Breaks package?

Depending on your package, the validity period will vary between 1 to 2 years from your date of purchase. We recommend that you travel within this time frame as no extension will be allowed after expiration date.

Your Booking
What is the maximum occupancy in a room?

We can accommodate up to two (2) people per room.

What is included in my package?

QVI Breaks offers only accommodation and does not provide other travel services or meals.

Can I cancel my hotel reservation?

Any booking that has already been confirmed cannot be cancelled.

Terminology
What are QVI Home Resorts?

QVI Home Resorts are properties that are partially or fully owned by QVI.
We are happy to welcome you at:

  • Prana Resort Nandana - Koh Samui, Thailand
  • Doğan Hotel - Antalya, Turkey
  • One @Bukit Ceylon - Kuala Lumpur, Malaysia
  • Patong Tower Condominium - Phuket, Thailand
What is a Split Week?

This option allows you to break a week of entitlement into two (2) vacation periods - three (3) nights or four (4) nights.

What is a Guest Certificate?

Guest Certificate allows you to share your entitlement with your friends or family.
It costs USD50 only. However, the Guest Certificate Fee is waived for the following category of travellers: parents, spouse, and kids above 18 years, upon submission of supporting documents.

What is a Premium Booking Fee (formerly known as Premium Xchange Fee)?

A Premium Booking Fee may be required in particular cases such as (but not limited to) booking requests for specific travel dates/destinations, peak season travel periods, room/unit upgrade requests, etc. This fee is only applicable should the member choose to proceed with the booking.

Need help?

Get in touch with us
+603 7949 8288 (International Line)
Weekdays 12am-6am HKST
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Number of Rooms
Room 1
Adult(s)
Children
Room 2
Adult(s)
Children
Room 3
Adult(s)
Children
Room 4
Adult(s)
Children
Room 5
Adult(s)
Children
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